Frequently Asked Questions

What is The Beauty Glow?

The Beauty Glow is an Australian online beauty store based in Two Wells, South Australia. Explore makeup, beauty tools and accessories for creating your everyday look.

Where do you deliver?

We currently deliver within Australia only.

How much does shipping cost?

Shipping costs $10 for orders under $99. Orders of $99 or more qualify for free shipping. The threshold is calculated after discounts and excludes shipping charges.

When will my order be processed?

Orders are normally processed within 24 hours of payment confirmation. Orders placed on weekends or public holidays are normally processed on the next business day.

How long does delivery take?

Please allow up to 10 business days for delivery after processing. Business days are Monday to Friday, excluding public holidays. Read our Shipping Policy for full details.

Will my items arrive together?

Some items are dispatched directly by us, while others are dispatched by our trusted suppliers. Your order may arrive in separate parcels, with separate tracking details where available. You will not pay extra shipping because your order is split.

How do I track my order?

Open your order confirmation email and select View your order to check its status. When tracking is available, follow the tracking link in your shipping confirmation email. Visit Track Your Order for more help.

Can I change my order or delivery address?

Contact us as soon as possible with your order number and the change you need. We’ll check whether it can be made, but changes cannot be guaranteed once processing or dispatch has started.

Can I return or exchange a cosmetic product?

Eligible change-of-mind returns and exchanges must be requested within 30 days. Cosmetics must be unused, unopened and have their original manufacturer seal intact.

Cosmetics supplied without a manufacturer seal are not eligible for change-of-mind returns or exchanges, even if unused. This does not affect your rights if a product is faulty, damaged or incorrect.

Read our Returns and Refund Policy and contact us before sending anything back.

Who pays for return shipping?

For an approved change-of-mind return, you pay the return shipping cost, and the original shipping charge is not refunded. For faulty, damaged or incorrect items, contact us so we can arrange the appropriate remedy and explain any applicable return postage reimbursement.

What should I do if my order arrives damaged?

Please contact us within 24 hours of delivery with your order number, photos and videos showing the damaged product and its packaging. Keep the packaging while we investigate.

The requested reporting timeframe does not limit your rights under Australian Consumer Law.

What if I receive a faulty or incorrect item?

Email us with your order number and details of the issue. Your rights under Australian Consumer Law apply regardless of the manufacturer seal or the change-of-mind return window. See our Returns and Refund Policy for details.

How can I contact The Beauty Glow?

Email hello@thebeautyglow.com.au or use our Contact page. For order enquiries, include your order number and the email address used at checkout.