Shipping policy
Delivery within Australia
The Beauty Glow delivers Australia-wide. We do not currently offer international shipping.
Shipping fees
- Orders under $99: $10 standard shipping.
- Orders of $99 or more: Free standard shipping.
All amounts are in Australian dollars. Free shipping eligibility is calculated on your order subtotal after discounts, excluding shipping. Your shipping charge is displayed at checkout before payment.
Order processing
Orders are normally processed within 24 hours of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Processing time is separate from delivery time.
Delivery times
Please allow up to 10 business days for delivery after your order has been processed. Business days are Monday to Friday, excluding public holidays.
Delivery times are estimates and may vary depending on your location, supplier dispatch arrangements and courier conditions. If we become aware of a delay affecting your order, we will contact you with an update.
How your order is dispatched
Some products are dispatched directly by The Beauty Glow, while others are shipped directly by our trusted suppliers.
Orders containing multiple items may arrive in separate parcels and at different times. You will not be charged additional shipping fees if we split your order into separate deliveries.
Tracking your order
We will email your tracking details when they become available. If your order is sent in separate parcels, you may receive more than one tracking notification.
Tracking updates can take time to appear after dispatch. A delay in tracking updates does not necessarily mean your parcel is delayed.
Delivery details and address changes
Please check your delivery address and email address carefully before completing your purchase.
If you need to change your delivery details, contact hello@thebeautyglow.com.au as soon as possible, including your order number. We will do our best to help, although changes may not be possible once dispatch arrangements have begun.
Delayed, missing or damaged deliveries
If your order has not arrived within the estimated delivery timeframe, or arrives damaged or with an incorrect item, contact hello@thebeautyglow.com.au with your order number and details of the issue.
For damaged or incorrect items, please include photographs where possible and retain the packaging to help us investigate.
The Beauty Glow will coordinate with the relevant supplier or courier to resolve delivery issues. Where appropriate, we will arrange a replacement, refund or other remedy in accordance with Australian Consumer Law.
Your consumer rights
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.