Terms of service

Last updated: 6 October 2026

1. About us

The Beauty Glow is operated by Ellison Burton, ABN 73 846 074 027. Our online store is hosted by Shopify.

These terms apply when you use our website or purchase from us. Please read them together with our Shipping Policy, Return and Refund Policy and Privacy Policy.

2. Using our website

You must use our website lawfully and provide accurate information when placing an order. You must not interfere with website security, introduce malicious software, misuse another person’s information or infringe intellectual property rights.

If you are under 18, you should obtain permission from a parent or guardian before purchasing.

3. Products and prices

Prices are displayed in Australian dollars. Applicable taxes and delivery charges are shown before you complete your purchase.

We aim to provide accurate descriptions, images, prices and availability. Colours may appear differently between screens, but this does not affect your right to receive products that match their description.

Prices and product availability may change for future purchases. Changes do not alter the price of an order already accepted.

4. Orders and payment

Please check your items, delivery address and contact details before submitting an order. Payment must be authorised before we process your purchase.

If an item becomes unavailable, payment cannot be authorised, or we identify a genuine pricing error or suspected fraudulent order, we will contact you to explain the issue. If we cannot fulfil your order, we will refund any payment for the cancelled items and any applicable delivery charges.

If you need to change or cancel an order, contact us promptly. We will try to assist, but changes may not be possible once processing or dispatch has begun. This does not affect your rights under Australian Consumer Law.

5. Shipping and fulfilment

We deliver within Australia only. Standard shipping is $10 for orders under $99 and free for orders of $99 or more, calculated after discounts and excluding shipping.

Orders are normally processed within 24 hours after payment confirmation. Orders placed on weekends or public holidays are normally processed on the next business day. Allow up to 10 business days for delivery after processing.

Some items are dispatched directly by us and others by our trusted suppliers. Orders may arrive in separate parcels without additional shipping charges. Tracking is provided when available, and tracking updates may be delayed while an item is in transit.

Please refer to our Shipping Policy for full details. Contact us if your delivery is delayed, missing or damaged so we can investigate and arrange an appropriate resolution.

6. Returns, exchanges and transit damage

Our Return and Refund Policy explains our 30-day change-of-mind conditions, return process and refund timeframes.

Cosmetics are eligible for change-of-mind returns or exchanges only when unused, unopened and in their original packaging with the original manufacturer seal intact. Cosmetics supplied by the manufacturer without a seal are excluded from change-of-mind returns and exchanges.

For transit damage, please contact us within 24 hours of delivery with photos and videos of the product and packaging. This requested reporting timeframe, and our change-of-mind conditions, do not limit your Australian Consumer Law rights.

7. Australian Consumer Law

Nothing in these terms or our policies excludes, restricts or modifies rights, guarantees or remedies that cannot lawfully be excluded.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund, and compensation where applicable. Our change-of-mind restrictions do not apply to these statutory remedies.

The Beauty Glow remains your contact for problems with purchases from our store, including supplier-fulfilled items.

8. Privacy and third-party services

We handle personal information as described in our Privacy Policy.

Third-party websites linked from our store operate under their own terms and privacy policies. Their inclusion does not affect our responsibility for purchases made from The Beauty Glow.

9. Website content and reviews

Website content belongs to us or its respective owners. You may use it for personal shopping purposes, but commercial reproduction requires permission.

Reviews must reflect genuine experiences and must not contain misleading, unlawful or abusive material, or disclose another person’s private information.

10. Website availability and changes

We aim to keep our website available, but maintenance or technical interruptions may occur.

We may update these terms by publishing a revised version with an updated date. Updates apply to future use and purchases and do not retrospectively remove rights relating to existing orders.

If a provision is unenforceable, the remaining provisions continue to apply.

11. Governing law

These terms are governed by the laws of South Australia and applicable Commonwealth laws of Australia. This does not limit any mandatory consumer rights or access to courts and tribunals available under applicable law.

12. Contact

The Beauty Glow
Operated by Ellison Burton
ABN: 73 846 074 027
Email: hello@thebeautyglow.com.au
Postal address: PO Box 1661, Two Wells SA 5501, Australia

Please contact us before returning an item so we can provide the correct return instructions.