Refund policy

We want you to feel confident shopping with The Beauty Glow. For return enquiries, email hello@thebeautyglow.com.au with your order number and details of your request.

Change-of-mind returns and exchanges

You may request a change-of-mind return within 30 days of receiving your order.

Items must be unopened, unused and in their original packaging, with seals intact and any included accessories. Please provide proof of purchase.

Cosmetic products can only be returned or exchanged for change of mind when they are unopened, unused and retain their original manufacturer seal intact.

Cosmetic products supplied by the manufacturer without a seal are not eligible for change-of-mind returns or exchanges, even if unused.

For hygiene reasons, opened or used cosmetics, skincare products and beauty tools are not eligible for change-of-mind returns. Gift cards and sale items are also excluded from change-of-mind returns.

These restrictions do not affect your rights under Australian Consumer Law for faulty, damaged or incorrect products.

How to arrange a return

Please contact us before posting an item so we can confirm eligibility and provide return instructions.

Our postal returns address is:

The Beauty Glow
PO Box 1661
Two Wells SA 5501, Australia

Some orders are dispatched directly by our trusted suppliers. Please follow the instructions we provide rather than returning an item to the sender address on your parcel. We will coordinate the return with the supplier where necessary.

For change-of-mind returns, you are responsible for return postage. Original shipping charges are not refunded. We recommend using tracked postage and keeping your receipt.

Damaged in transit

If your order arrives damaged, please contact hello@thebeautyglow.com.au within 24 hours of delivery, with your order number, photos and videos showing the damage, product and packaging. Keep the packaging while we assess the issue.

Reporting damage promptly helps us investigate with the courier. This requested timeframe does not limit your rights under Australian Consumer Law.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty or differs from what you ordered, contact us as soon as possible. Include your order number, a description of the issue and photographs where helpful.

We will assess the issue and arrange the appropriate remedy under Australian Consumer Law. Where a fault is confirmed, we will reimburse reasonable return postage costs. You do not need the original packaging to exercise your consumer guarantee rights.

The 30-day change-of-mind period and hygiene exclusions do not restrict claims under Australian Consumer Law.

Refunds

We will notify you after assessing your return. Approved refunds will be issued to your original payment method within 10 business days. Your payment provider may take additional time to display the funds.

Exchanges

Contact us if you would like an exchange. For eligible change-of-mind requests, we can help arrange a return and a new order, subject to availability. Cosmetic products must meet the manufacturer-seal requirements above.

Your consumer rights

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. For a major failure, you can choose a refund or replacement. For a minor failure, we will provide an appropriate remedy within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage.